Business

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Bringing Back the Fun

As we age, I think we all reflect on a life once was and reminisce about “how fun things use to be”. Was the advertising agency business more fun back in the day? In my opinion, it was. I was recently sharing with my team that today’s workplace and workday just seems to have become...

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The Advertising Agency Landscape

In case you haven’t noticed, the advertising agency landscape has changed, and the rules of engagement are not always fair. Over the past few years, we’ve written and talked about the advantages that small agencies like 78Madison have, but recently, another trend is worth looking at – the fact that clients themselves are now treating...

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WHAT SHOULD WE BLOG ABOUT?

As we begin a new year, the 78Madison team, among other things, has begun to think about what our blog strategy will be for 2024. Believe it or not, “what to blog” is one of the most common questions asked, particularly at the beginning of a new year. Sometimes it’s a fleeting moment of writer’s...

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FOCUS ON EXISTING CUSTOMERS

Here is a marketing truth: existing customers innately have more value than one that requires being won over. The fact is, you either have customers or prospects. One is committed to your brand, and one is not. Yet it feels like businesses continue to dedicate more time and attention to the notion of winning new...

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SENSE OF DEPARTURE

In the business and marketing world, we’ve all heard the phrase “sense of arrival”. It’s the portion of the overall customer journey that most companies are laser focused on. But is that really the best method by which to create a customer for life? When you think about it, there is not much that is...

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THE ART OF LISTENING

As I enter the 45-year mark of this amazing business called advertising, it seems like we have lost so many of the fundamentals that made this industry so powerful, starting with the art of listening. An incredibly important skill for success in the advertising agency business, and yet we seem to have become such poor...

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